Frequently Asked Questions

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Product FAQs

Build Chatbot stands out from other AI chatbots due to its unique capabilities. It is the only chatbot builder that accepts audio and video files, enabling you to leverage multimedia content to auto-train your chatbot. Additionally, its no-code approach makes it user-friendly and accessible to a wide range of users, regardless of their technical expertise. With Build Chatbot, you have the power to create a customized chatbot that meets your specific business needs.

Build Chatbot helps increase customer engagement by providing a conversational platform for users to ask questions and receive precise answers. By auto-training the chatbot with your content, it becomes capable of resolving user queries effectively and in a personalized manner.

For new users:

  • Go to the website and click on the "Sign Up" or "Register" option.
  • Complete the registration process
  • Check your email for a magical link
  • Click on the magical link in the email
  • You will be automatically logged in to your account

For existing users:

  • Go to the website and enter your username and password in the provided fields
  • Click "Log In" to access your account

If you're experiencing login issues, double-check your username and password for accuracy. Ensure that your Caps Lock key is not activated. If the problem persists, contact our support team ([email protected]) for assistance.

Yes, you can often customize the chatbot's design, branding, and behavior to match your website or platform's look and feel.

On your free trial, you will be able to create only one chatbot. The number of chatbots you can create may vary depending on your subscription level. For detailed information , please refer to the plan details.

To upload files in Build Chatbot, follow these steps:

  • Go to the "Knowledge Base" section of your Build Chatbot dashboard.
  • In this section, you can select the file formats you need for uploading.
  • Use the file upload option to select and upload the files you want to work with.
  • Click "Update to Knowledge Base" to save the uploaded files.
  • Once the files have synced, you will be notified through email, confirming that the files are now available for use within your chatbot.

The syncing process may not be working due to an incorrect URL or the absence of subtitles/closed captions. To resolve this issue, ensure that you have copied the correct YouTube URL by clicking on 'share' in the YouTube video. Additionally, check if the video has available subtitles/closed captions, as they are necessary for syncing to work smoothly. This ensures that you are using the precise link needed for syncing.

Yes, subtitles/closed captions need to be available in the video you are going to add, as their absence may hinder the syncing process. Please ensure the availability of either for a smooth experience.

Yes, you can access the history of user queries and interactions in the chat history option. Please note that Chats access is available only in Prime, Powerpack, and Enterprise plans.

Yes, Build Chatbot currently integrates with Slack and Zapier for enhanced communication and workflow automation. Additionally, we are actively working to launch WhatsApp integration soon. You can explore our Integrations here

Yes, Build Chatbot provides the capability to escalate to a human agent for handling more complex inquiries or issues only when integrated with Slack. This ensures personalized assistance when necessary.

We offer a full, free version of our chatbot. Just sign up and start experiencing how it works.

Build Chatbot currently supports the following languages: English, French, Greek, German, Spanish, and Japanese.

Pricing FAQs

Yes, technical support is typically included in our paid subscription. The level of support may vary based on the chosen subscription plan. Please review the details of your specific plan or contact our sales team for more information about the technical support included. We are here to assist you with any technical inquiries or issues you may have.

If you exceed the usage limits of your chosen plan, please choose the upgraded plan or contact our support for options such as additional charges for excess usage or temporary adjustments to your service. We are also open to discussing custom solutions to accommodate your specific needs. We are committed to ensuring a positive experience while maintaining fairness and optimal performance for all our customers

Your pricing plan calculates storage size and character count separately. Storage size includes all files, like PDFs, Docs, and text files, as well as audio and video. Character count covers website URLs, YouTube URLs, and text content.

The billing process is straightforward and transparent. For our free trial, no credit card is required. Simply sign up and enjoy the trial period. After the trial period, choose the pricing plan based on your business needs and continue with the payment. The subscription automatically renews based on the renewal frequency, either monthly or annually, from the date of the subscription. For further assistance or specific inquiries, please contact our customer service team at [email protected]

Yes, we provide enterprise and custom pricing options to meet specific business needs. Our enterprise plans cater to larger organizations, offering tailored solutions with additional features and dedicated support. For businesses with unique requirements, we also offer custom pricing, ensuring a personalized solution aligned with your goals. Contact our sales team to discuss your specific requirements and explore available pricing options.

Please check our refund policy page for detailed information. If you have questions or require assistance with a refund request, please reach out to our customer support team, and they will be happy to assist you further.