Are you tired of endless wait times on customer service hotlines, struggling to find answers to your questions, or feeling overwhelmed by the sheer volume of online information? In today’s fast-paced digital landscape, these challenges have become all too common. Whether on Facebook Messenger, their website, or even text messaging, more and more brands are leveraging AI chatbots to service their customers, market their brands, and even sell their products. But fear not, because the future of customer engagement and support is here, and it’s more intelligent and efficient than ever before.
In 2023, artificial intelligence has reached new heights, and AI chatbots are at the forefront of revolutionizing the way we interact with businesses and websites. These AI-powered virtual assistants are not just gadgets or novelties; they are game-changers, solving real-world problems for individuals and organizations alike.
Join us as we dive into the world of AI chatbots and unveil the 14 best AI chatbots for 2023. Get ready to discover how these innovative solutions are transforming customer support, streamlining operations, and making life easier for people around the globe. Say goodbye to frustration and hello to efficiency with these cutting-edge AI companions. Let’s explore how they’re solving problems, addressing pain points, and providing solutions in ways you’ve never imagined.
First of all—what is an AI chatbot, exactly?
An AI chatbot is software that mimics human-like conversations by utilizing natural language processing (NLP) and machine learning. It can enhance efficiency in various tasks such as content generation, answering queries, or financial tracking. AI chatbots also excel in casual conversations.
Use Cases for AI Chatbots
Customer Support and Service:
- Providing instant responses to customer inquiries
- Providing 24/7 support to your customers
- Handling frequently asked questions
Human Resources:
- Answering employee questions about policies and benefits
- Assisting with the onboarding process for new hires
- Managing leave requests and time off
Education:
- Providing tutoring and homework help
- Offering guidance on course selection and career paths
- Allow students to upload documents and answer questions related to the content of uploaded documents
Marketing and Sales:
- Qualifying leads and nurturing prospects.
- Assisting with product recommendations
- Collecting customer feedback and conducting surveys
E-commerce and retail:
- Recommending products based on user preferences and browsing history
- Assisting with order tracking and returns
- Handling customer queries about product information, availability, and pricing
Benefits of AI Chatbot
24/7 Availability
AI chatbots provide round-the-clock customer support, ensuring assistance is available at any time, which can greatly enhance customer service and satisfaction.
Instant Responses
AI chatbots offer quick and consistent responses, reducing customer wait times and ensuring timely assistance.
Cost-Efficiency
They can handle multiple inquiries simultaneously, reducing the need for a large customer support team and thereby cutting operational costs.
Scalability
AI chatbots can easily handle a growing number of customer queries without significant increases in staffing, making them highly scalable.
Consistency
AI chatbots provide consistent and accurate information, reducing the risk of human errors and ensuring a standardized customer experience.
Data Analysis
AI chatbots can analyze user interactions to gain insights into customer behavior and preferences, helping businesses make data-driven decisions and improve their services.
That’s just the beginning when it comes to what they can do and the advantages they bring.
However, determining which ones align with your needs can be a daunting task.
No worries – we’ll guide you through the entire process
We’ve put together a list of the top AI chatbots for 2023. Read on to find the right one for you.
The Best AI chatbots on the market
- ChatGPT
- Google Bard
- Build Chatbot
- Drift
- Chatbot
- Microsoft Bing AI
- Jasper Chat
- Wati
- Ada
- Perplexity
- ChatSpot
- LivePerson
- Zendesk Answer Bot
- Lyro
1.ChatGPT
ChatGPT is a large language model chatbot developed by OpenAI and launched in November 2022. It is based on the GPT-3.5 and GPT-4 language models, and is trained on a massive dataset of text and code.
It’s adept at text-based interactions, excelling in generating human-like responses, answering questions, and providing information on a wide array of topics. In addition to chatting with you, it can also solve math problems as well as write and debug code.
Unlimited usage is available to both free and paid users of ChatGPT. ChatGPT Plus subscribers receive additional benefits that free users don’t have, including exclusive access to GPT-4.
OpenAI GPT-4 is trained on a very large dataset, enhancing its adaptability and response accuracy to user prompts.
Pricing
- Free
- ChatGPT Plus: $20/month
Pros
- Accessible to both free and paid users
- Available 24/7 for user convenience
- Large database of information
Cons
- Lacking real-time updates, knowledge is limited to what was available up until September 2021
- May produce occasional inaccurate responses
2.Google Bard
Bard is a large language model (LLM) chatbot developed by Google AI. It is still under development, but it has learned to perform many kinds of tasks, including:
- Answering your questions in an informative way, even if they are open ended, challenging, or strange.
- Generating different creative text formats of text content, like poems, code, scripts, musical pieces, email, letters, etc.
- Translating languages
- Writing different kinds of creative content
Bard can also access information from a number of Google apps and services, including YouTube, Maps, Hotels, Flights, Gmail, Docs, and Drive.
Bard is still under development, and Google is working to improve its accuracy and reliability.
Pricing
- Free
Pros
- Comprehensive knowledge
- Creative text generation
- Language translation
- “Google it” button
Cons
- Unreliable at time
- Contextual misunderstanding
- Limited availability
3.Build Chatbot
Build Chatbot is a unique no-code chatbot builder, empowering businesses and individuals alike to create their own personalized AI chatbot in a few easy steps. It’s a powerful AI tool that effortlessly extracts precise information from various file formats like PDFs, CSV, Excel, DOCX files, URLs, and even audio and video files.
With a user-friendly interface, Build Chatbot delivers a user-friendly interface for an efficient online experience, with an outstanding chat history feature to better understand customers. Seamless integrations with platforms like Slack and Zapier streamline communication.
Live Agent Chat Support ensures personalized assistance, striking a balance between automation and human interaction.
Overall, Build Chatbot is a good choice for businesses of all sizes that are looking to create a chatbot without having to spend a lot of money or hire a developer.
Pricing
- Free trial is available
- Essential: $19/mo
- Prime: $49/mo
- Power: $97/mo
- Enterprise: $961/mo
Pros
- World’s First Audio and Video Enabled Chatbot
- Multiformat support
- Auto Training with Private Data
- Great customer support
- Live Agent Chat support
- Chat History
Cons
- Limited language support
4.Drift
Drift is commonly used for lead qualification, connecting high-potential leads with sales teams, and enhancing customer support. It’s also employed for product recommendations and appointment scheduling, and it offers integrations with various CRM and marketing systems.
It uses artificial intelligence to power its chatbots, which can be customized to respond to specific questions and the needs of website visitors.
Its features and flexibility make it a valuable asset for businesses looking to leverage conversational marketing and sales strategies.
Pricing
- Free plan available
- Premium plan ($2,500/mo)
Pros
- Reduced workload for sales and marketing teams
- Improved customer engagement
- Integration with CRM and Marketing Tools
- Lead Qualification
Cons
- Can be difficult to set up
- It can be expensive for small businesses
5.Chatbot
ChatBot empowers businesses to effortlessly create, deploy, and customize AI-powered chatbots across websites and messaging channels. These versatile AI chatbots automate customer service, lead generation, and sales.
It integrates with LiveChat’s other products, LiveChat and HelpDesk, to offer a 306-degree support system for any business.
Pricing
- Starting at $65/mo
Pros
- Easy to set up and use
- Improved website engagement
- Used to automate a wide range of customer service tasks
Cons
- Not always accurate in its responses, especially for complex queries
6.Microsoft Bing AI
Microsoft Bing AI is a large language model (LLM) chatbot developed by Microsoft and launched in February 2023. It is based on the GPT-3 language model. Bing AI is capable of generating human-quality text, translating languages, writing different kinds of creative content, and answering your questions in an informative way.
Bing AI is integrated into the new Bing search engine and is designed to be a comprehensive assistant that can help you with a variety of tasks. Bing AI has the potential to be a powerful tool for communication, collaboration, and productivity.
Pricing
- Free to use
Pros
- Powered by GPT-4
- Cites sources
- Available on multiple platforms
- Different conversation styles
7.Jasper Chat
Jasper Chat is a conversational AI platform that helps businesses and individuals generate content, translate languages, and write different kinds of creative content. Jasper Chat can generate a variety of content, including blog posts, YouTube video scripts, reports, and emails, from scratch or using one of the available templates.
Jasper taps into Google’s vast knowledge base to provide you with the most accurate information, and learns your brand’s voice and style to generate content that sounds more human and less robotic.
Pricing
- 7-day free trial is available
- Creator: $49/mo
- Teams: $125/mo
- Business: Contact Sales
Pros
- Can generate different creative text formats
- Can help you to stay on brand
Cons
- Limited features
- Sometimes generate inaccurate or irrelevant content
8.Wati
WATI is a WhatsApp chatbot platform that helps businesses automate their customer service and marketing operations. WATI’s no-code chatbot builder allows businesses to create chatbots without any coding experience.
WATI’s chatbots are powered by AI, which allows them to learn and adapt over time to provide more personalized and relevant responses to customers.
WATI supports multiple languages, which allows businesses to reach a global audience.
Pricing
- Free trial is available
- Standard: $49/mo
- Professional: $98/mo
Pros
- Multi-language support
- WhatsApp integration
- Integrates with Google Sheets, Shopify, Zapier, and more.
Cons
- WATI has been known to experience bugs from time to time
- Limited assistance
9.Ada
Ada is an AI-powered customer service platform that helps businesses to automate their customer interactions. It is powered by GPT-4, one of the most advanced large language models in the world.
Ada chatbot can answer customer questions in a comprehensive and informative way, even if they are open ended, challenging, or strange. It can also generate different creative text formats of text content, like poems, code, scripts, musical pieces, email, letters, etc.
Ada is the perfect solution for businesses that want an integrated chat solution that can pull from multiple business-critical data sources.
Pricing
Contact for Pricing
Pros
- Efficient Customer Support
- Customizable to match your brand’s tone and style
- Scalability
Cons
- May struggle with complex or unique customer queries
- Limited Language Support
- It can be difficult to customize
10.Perplexity
Perplexity is a powerful AI-powered conversational platform that can be used for a variety of tasks
It can answer a wide range of questions, from simple factual questions to complex, open-ended questions. It can also access and process information from the real world through Google Search to provide the most up-to-date and accurate information possible.
Perplexity helps you improve your productivity by providing you with quick and accurate answers to your questions, by generating summaries of complex topics, and by automating some of your tasks, such as research and writing.
Pricing
- Free plan is available
- Pro: $20/mo
Pros
- Access to real-world information
- Powered by a large language model
- Businesses can create AI chatbots without any coding experience.
Cons
- Sometimes provide inaccurate or irrelevant content
- It can be slow to generate responses, especially for complex or challenging questions.
11.ChatSpot
ChatSpot is a conversational CRM bot that helps businesses automate their sales and customer service processes. It is powered by HubSpot’s Conversational AI platform, and it can be integrated with HubSpot’s CRM and marketing automation software.
ChatSpot is free for everyone, but it reaches its full potential when used with HubSpot. With HubSpot, ChatSpot can automate tasks such as saving contacts, notes, and tasks.
Pricing
- Free to use
Pros
- Automates lead qualification, scheduling, support, and reporting.
- Easy to use and set up
- It can be integrated with HubSpot’s CRM and marketing automation software
Cons
- Still under development and may not be able to handle all tasks perfectly
- Requires HubSpot to reach its full potential
- Can be slow to generate responses for complex or challenging tasks
12.LivePerson
LivePerson’s AI chatbot is a powerful tool that can help businesses improve their customer service, sales, and marketing. The AI chatbot is powered by machine learning and natural language processing, and it can be trained to answer a wide range of customer questions and requests.
Different industries leverage the LivePerson AI chatbot for diverse tasks like customer support, lead qualification, bookings, and information dissemination to improve their services.
Pricing
- Contact for Pricing
Pros
- 24/7 customer support
- Transfer complex customer queries to live agents
- Handle routine inquiries
Cons:
- May not always be able to accurately answer customer questions
- LivePerson AI chatbots can be complex to set up and manage
13.Zendesk Answer Bot
Zendesk Answer Bot is a feature that allows businesses to create and deploy AI-powered chatbots on their Zendesk help desk. The chatbot can be used to answer common customer questions, provide support, and deflect tickets from human agents.
It can be customized to match the specific needs of your business, and it can be integrated with your other Zendesk systems, such as your knowledge base and ticket routing system.
If you are looking for a way to automate your customer support and provide your customers with a better experience, then Zendesk Answer Bot is a good option to consider.
Pricing
- Starts at $55per agent/month
Pros
- Improved customer satisfaction
- Reduced ticket volume
- It can be personalized to match the tone and style of your brand
- Ease of use
Cons
- Limited capabilities
- Not always accurate in its responses
14.Lyro
Tidio Lyro is a conversational AI chatbot that is designed to automate customer service and support in small and medium-sized businesses. It is powered by Anthropic’s Claude LLM, which is a large language model that has been trained on a massive dataset of text and code.
This allows Lyro to understand and respond to customer inquiries in a natural and human-like way.
Lyro is easy to set up and use. It engages visitors in a conversation on your website and continues the chat in a natural manner.
Pricing
- Starting at $29/mo
Pros
- The software trains itself on your company information
- Understands context and intent of messages
- Provides human-like answers to frequently asked questions
Cons
- Difficult to manage if you have multiple chats happening at the same time
- Limited set of features
Conclusion
AI chatbots are advanced computer software that employs natural language processing and machine learning to replicate human-like conversations through text and voice interactions. These bots offer a range of benefits, such as enhancing sales, increasing engagement, and improving the overall customer experience. Their versatility makes them valuable for applications like FAQ handling, marketing, sales support, and general customer service, making them a pivotal tool in modern business interactions.
Some of the Best AI chatbots on the market
- ChatGPT
- Google Bard
- Build Chatbot
- Drift
- Chatbot
- Microsoft Bing AI
- Jasper Chat
- Wati
- Ada
- Perplexity
- ChatSpot
- LivePerson
- Zendesk Answer Bot
- Lyro
Before you commit to an AI chatbot platform, make sure to try out their free trials and plans. It helps you see if the platform really fits what you’re looking for. Keep it simple, and give it a test run!
